- Leveraging big data to provide superior visibility and insight for our customers.
- Identifying manual or wasteful processes within the businesses operating procedures and automating them.
- Upskilling the organisation on how automation can benefit their day-to-day, and training them with the skills to do so.
- Ensuring automations are sustainable through effective governance and Change Management
- Proactively looks for gaps and outside the box opportunities that will enable Maersk to continue it culture of being Customer Obsessed.
- Partners with the CX organisation to drive ideation on how we can improve the Customer Experience.
- Keeping up-to-date and current with the latest innovations in automation tecnology and has the ability to apply the same.
- Identifying, implementing, and sustaining local Continuous Improvement initiatives.
- Ensuring global and regional initiatives are fit for purpose in OCE, and implementing within the CX organisation.
- Cost to Serve
- Revenue Leakage Reduction
- Data Integrity
- Expertise in such platforms as Excel, SQL, PowerBI, and Python programming
- Proven experience in delivering efficiencies within a large scale organisation
- Strongly customer experience and process improvement orientated
- Strong communication, stakeholder management, influencing, and time management skills
- Experience in AGILE and LEAN methodologies highly desirable
Company
Location
Melbourne - Australia
Job type
Full-Time
Python Job Details
The Junior Customer Analyst is accountable for identifying efficiencies within the organisations current operating procedures and implementing the same leveraging their strong expertise in automation and programming to remove waste and deliver optimal processes that contribute towards Maersk’s ambition to be Customer Obsessed.
We offer:
At Maersk, our ambition is nothing less than to become the global leader in integrated logistics, offering a truly end-to-end service that makes trade simpler and easier than ever.
But we also need talent of all levels with just as much ambition to match. If you share our drive and commitment, the opportunities are limitless.
By combining our scale and resources with an entrepreneurial mindset, we’ll give you the chance to take on bigger challenges, grow faster and develop yourself further.
The Position:
The Junior Customer Analyst is accountable for identifying efficiencies within the organisations current operating procedures and implementing the same leveraging their strong expertise in automation and programming to remove waste and deliver optimal processes that contribute towards Maersk’s ambition to be Customer Obsessed.
This role is accountable for both identifying and implementing efficiencies within the organisations current operating procedures. At the same time, through the process of upscaling and standardising globally, the Business Analyst will use their automation expertise to deliver optimal process that contribute towards Maersk’s ambition to be Customer Centric.
Responsibilities include, but not limited to;
Key performance indicators:
Skills and competencies:
If you are process improvement driven and feel that you will influence improvement priorities to drive customer experience and efficiency, and have the ability to make changes to CX Processes, systems, and task demarcations then look no further and cease the opportunity to work with a global fortune 500 which is one of the most sought after employers globally!
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